Care.com is an online platform that connects individuals and families with trusted caregivers for a wide range of services, including child care, senior care, special needs assistance, pet care, and housekeeping. Founded in 2006 by Sheila Lirio Marcelo, the idea was sparked by her own personal experience struggling to find reliable child care for her first child. Alongside co-founders Dave Krupinski, Donna Levin, and Zenobia Moochhala, she built a company that now serves millions of people worldwide.
Headquartered in Waltham, Massachusetts, Care.com has grown into one of the largest online care marketplaces. With more than 33 million members in over 20 countries and over 6 million monthly visitors, it continues to help families and caregivers connect every day. In fact, a new job is posted on the site every 30 seconds. Care.com became a publicly traded company in 2014, marking a major milestone in its expansion.
Navigating the site is simple and intuitive. New users can select either Find Care or Find Jobs, depending on whether they need help or are seeking employment. It’s free to browse available caregivers or job listings. All caregivers are required to complete a background check, which helps ensure trust and safety. Once completed, the results are noted on their public profiles, providing transparency for potential employers.
The platform places a strong emphasis on safety. Every caregiver’s identity is verified, and Care.com maintains high standards for those who wish to advertise their services. For those looking to increase visibility and job opportunities, a premium membership is available. This membership enhances profile exposure, allows unlimited job applications, and is said to increase the likelihood of being hired. Pricing starts at $39 for a monthly plan, $78 for three months, or $156 annually. All plans automatically renew unless canceled.
Users who wish to discontinue their service can follow the step-by-step cancellation guide available directly on the website. Care.com’s mission remains centered on making it easier and safer for families to find the care they need and for caregivers to find rewarding opportunities.
Care.com CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Login
Follow these steps:
In a browser, goto https://www.care.com/
Get logged in with Email and password
Pick the option labeled Account and Settings
Navigate down on the page to locate Membership Information Section
Pick the option labeled Close Account
Pick the option labeled No thanks, cancel my membership
Pick the option labeled a reason for why you are closing your account.
Pick the option labeled Continue
Phone (Live Agent)
Follow these steps:
Contact customer service at (877) 227-3115
Advise the rep that you need to cancel
Give the rep your account info
Be sure to get a confirmation number or email for the cancellation
Be sure to keep the email and/or confirmation info about the cancellation
E-Mail
Follow these steps:
Compose an email including your account information
Advise the rep that you need to cancel
Be sure to get a confirmation number or email for the cancellation
